So, you probably didn’t notice that Blog Explosion is no longer anywhere on this site. No renters, no referral sticker, nada. That would be because of repeatedly trying to get some kind of feedback from Blogexplosion is simply failing. And I know this is an old complaint, and I know this has been said on my blogs, but I just have to say that since Blogexplosion has been sold ( the first time ), things have been going downhill.

The thumbnailing system is obviously not working. The FAQ states that a thumbnail will be processed and made within 24-48 hours. When you put a request for a new thumbnail, you get a response that says it should be up within 1 to 2 hours. Apparently all lies, since I’ve been waiting for my thumbnail for at least a week. What’s Really scary is that it used to work fine before. And now it doesn’t. What’s the old phrase? “Don’t fix it if it ain’t broke.” Well, it’s broke now, so I guess you need to fix it.

So this blogger put in a ticket to see what’s going on with my thumbnail. Sure I’ve heard the horror stories, “I never got a response, I’m not sure what’s going on.” I was ready. But what I wasn’t ready for? My ticket was closed. Closed. Do you know what this means? At this point, I will give BE the benefit of the doubt and say it’s quite possible that the ticket system automatically closes any open ticket after so many days. But, I submitted the ticket on August 22. It’s now 5 days later, and it’s closed. That’s not right. What this is telling me is simple.

Someone manually closed the ticket, and ignored me, and never sent a response back.

Moreover, the ticket system is so inefficient, I can’t even bring up what was originally posted. If there was a response to my trouble ticket, then I would never know, because all I get is: “This ticket has been closed.” I don’t think the fact that it’s closed is upsetting me, what upsets me is that they didn’t even say “We’re working on it, please be patient.” or “We displayed the news on the front page that we are backed up, please be patient.” Nope. They couldn’t even tell me to go away, they just said nothing.

As an ex-technical support representative for a gigantor ISP, if I were to ever, ever, ever hang up the phone after hearing a customer say they were having an issue, I would have gotten fired. I mean Seriously. But you know what, it’s that old saying again, that I keep telling everyone:

“There ain’t no such thing as a free lunch.”

You get what you pay for people. Seriously.