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The macbook fiasco

Ok. So here’s what happened. Now that I’m calm and collected, I can talk about it. Allow me to present a timeline.

Friday: Reinstall my macbook. It was being slow and had so much crap on it, I just had to reinstall. Namely, MySQL and a bunch of apache stuff that I never use. I really needed to get rid of it. So I backed up the system. Check. Reinstalled. Check.

Saturday: Machine locks up in the morning. I turned off the macbook, and started it back up. I got the grey screen with the apple logo and the spinning “gear”. This is not good. I call Apple support. Zap the PRAM. No go. Disk utility. No go. The hard drive is not responding. Fuck. Tech tells me to manually disk check the drive by holding down Shift while starting up. Call back if you have issues. Well, we have to go see houses, so I let it go and hopefully it starts up.

Come back, no, it’s still in the same place. I call back Tech support. She says that there must be a hardware failure and “do you wish to set up an appointment with a Mac Genius?” Sure. I’ll go to a Mac store. (I didn’t realize they were actually called “geniuses” until I got there. So funny. What does it take to become a Mac Genius?)

Sunday: Get to the Mac store in Tukwila. Wow. It’s busy as hell! I wait for my noon appointment. But really you still have to wait for whoever was in front of you in the appointment line. I finally got to see the tech and he said he could replace the drive if they had it in stock and then he can just return it to me after diagnostics and I can reinstall the OS. I said, “Kick ass! Let’s do it!”

He looks for the drive.

Just my luck. They don’t have it in stock. Fuck. After a minute of chit chat, he says, “wait, let me look again. I think I might have looked for the wrong part.” Ok. So he goes to the back room.

We wait.

He comes out with a box! Hell yeah! He found the drive. So he said give him about 15 minutes and he’ll have it replaced. My mom and I walk around the mall, and look for a Food Court. This is when we realize… Holy crap, there’s no food court in Southcenter Mall. I’ll say though, they are making changes. But still. No food court? What gives Westfield?

Anyways, so after about half an hour, it’s still not done. Uh-oh. I can only imagine something is going wrong and my macbook is really in bigger trouble. I go back and apparently, the diagnostic process is taking a lot longer on the RAM testing. Who knows why. So I wait around and he tells me that it’s still testing, and it’s on test 16 of 22 (or 24, I can’t really remember) so I could go ahead and walk around the mall for a bit and he’d call me. Ok, no problem.

Sure enough, just as soon as I left, the tests are complete and it’s good to go. He called, but I didn’t get the call. LOL Go figure. So we’re wandering the mall, and he calls again, but I heard the ring, and he tells me to come pick it up.

So now, at this point, I’ve reinstalled the OS, reinstalled most of my programs and I’m about 60% back to normal. I tell you what. I’ll never make fun of Mac “Geniuses” again.

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11 Responses to “The macbook fiasco”

Insomnic Says:

I actually took the class that Mac Geniuses take. It’s a pretty short class actually but it was condensed down for “support” people. I think there is some extra training though beyond the “techie” training that they do as well.

I’ve had and have heard mostly good things about the mac genius guys.

Abraxus Says:

*raises his hand* I’ll make fun of Mac Genuis people on your behalf. I will consider it my solemn duty. *nod*

kailani Says:

Anyone who can repair a broken laptop is a genius in my (mac)book!

Colin Brooks Says:

I make fun of them too if only for being called geniuses! But you’re lucky. I am afraid of calling them about a small issue with my iMac because if they ask me to bring it in I’ll have to hire someone with big muscles to carry it to London! It’s huge and I can’t carry it all the way there. My arms will be paralysed before I get there and I’ll have to leave it behind at some tube station and save myself…

I’m glad to hear everything’s okay now. You were lucky it only took you this long t have it fixed. As for the SQL and Apache stuff, I use MAMP it does everything automatically. ;)

Jenn Says:

If they can bring a laptop back to life, I say the mac genius, is a genius.

Yoshi Says:

@insomnic yeah he was pretty good. personally I think I could be a mac genius, I don’t want to presume without actually taking the course. I mean 20 years experience and all, using mac’s since like the IIc. LOL

@abraxus lol thanks! :D

@kailani hehe yeah, i hear you. I knew what had to be done, i’m just glad they agreed with me hehe.

@colin yeah i’m a bit pickier than normal :P I have to have stupid special stuff. LOL and Oh i saw so many people with their imacs there. lol

@jenn Hehe. they did do that! :D

Meesh Says:

Whew, I’m SO glad that’s over! lol

Daddy Forever Says:

Nice you can actually take your Mac in to see a genius. On the pc side, we have to deal with outsourced tech support. Really annoying.

Yoshi Says:

@meesh LOL Yeah, I was pretty crazy and such a bastard during that time. Sorry you had to put up with me.

@daddy forever LOL yeah, but at least with my pc’s I can pretty much troubleshoot and fix those. Luckily.

Jen Says:

Glad that you got your macbook working again.

My macbook has issues, and has since the day I got it, but the nearest Apple store is about an hour away and crammed with people at all times, so I doubt one could even be heard in that environment.

I have called tech support and done everything short of wiping the hard drive and starting over with them, but the problem won’t go away and they won’t do anything about it until I wipe the hard drive and start over, to prove that it is not a software issue. I can’t do that because I have nowhere to back up all of the stuff I have on there. I suppose I could get most of it burned to DVD, but damn, what a pain. And I have a feeling it won’t fix the problem anyway, so I just try to live with it.

Ho hum. I hate computer problems.

Neptunebaby Says:

I’ve been to see a Mac Genius with my Powerbook. I love those guys! They really are life savers.

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