Perhaps you’ve seen the commercials or the ads or you just plain saw one of those storage things out in a parking lot called “PODS”. It stands for Portable On Demand Storage. Well, my parents decided to move from the east coast (NJ) to here (WA) and they decided to have PODS ship their household goods. Yes, that’s right, you can load up a PODS and they’ll deliver it for a fee (in this case about $4,000) for you. They also have people who will pack your stuff for you too. (more on this in a bit.)
So my parents, after closing on their house and moving in after staying for about a week with us, called the PODS people (I keep thinking Invasion of the body snatchers when I talk about these guys) and they told my parents they would deliver the PODS unit on Monday (6/16) and pick it up on Tuesday (6/17). That sounded good, except they didn’t specify a time of when they were going to drop it off. Hmmm.
So come Monday, after Meesh works on Sunday to take off Monday, the PODS hadn’t showed up by 10am. After my mom talked to PODS and with a lot of “Please hold” going on, we finally find out just what happened. At first, the lady at PODS told us that the PODS unit was delivered to the wrong warehouse and was 100 miles away. We were told that it would be delivered to Everett, WA, which is indeed about 100 miles away. So we weren’t even sure what was going on there. But come to really find out, the only reason they didn’t deliver it on Monday was… (drum roll here) all their drivers were out sick, and there were no drivers to deliver it.
What. the. fuck.
seriously. So no one could have called in the AM saying “hey btw, we don’t have any drivers so we’re rescheduling your drop off to another day”? No one could have said something about rescheduling? Don’t they have back up drivers? Come on. That’s totally wrong.
Mysteriously, after my mom complained to them, telling them that Meesh took the day off just because they said they were going to be there, and that no one called for a status update, they were on the phone calling them constantly telling them what was going on. I’m sorry, but the damage is already done. You guys screwed up PODS. I will never recommend your service to anyone. Ever.
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oooh, that’s just sucky! I won’t use pods when WE move then! :-)
wow! that is so fucked up! there’s been a POD across the street from my apt. for the last 2 months or so… i wonder if it’s because everyone’s been out sick.
yea that is screwed. screw you pod people!
@ruthie yeah, don’t use them. they suck. their packers suck too, but damn that’s another story.
@jules I bet they just do that for advertising. that’s so lame, but if it works I guess I can’t blame them. I wouldn’t mind putting a sign out for my website in front of your house. LOL
@ocb definitely! screw you pod people!
pod people…hehe.
it does suck, that is so much BS because most places that employ drivers can and do use temp agencies in the event a driver (or in the case of the pod people) or ALL drivers are out sick.
and, really, what kind of manager lets ALL the drivers call in sick. try “i’m sorry, but so-and-so already called in, so you really must come in today or else”. at the very least, guilt usually works on some people.
i can imagine the packing problems. when our packers came, i took photos of the crappy job they did so that when we have to use the storage insurance we have a leg to stand on.
@HK Muse That’s crazy. I totally should have taken pictures of the way they loaded the POD, but I wasn’t thinking of that at the time. They really didn’t accomodate for shifting and we were incredibly surprised that no glass was broken. Incredible.
What crappy service. Reminds me of the time I was suppose to meet a tow truck in another city and they showed up. I waited for hours.