So today, I called AT&T customer service. I’ve never had any issues with them, and I’ve even backed them up when they were bad mouthed to me. I’ve always came to the defense of AT&T as a cellular company because well, we can’t do everything. Well, that just stops today. I’m having serious doubts about them. Actually I think I’ve had these doubts, but they were kept down.
So I have to say I like some of those commercials with Luke Wilson. But seriously, I think you’re representing the wrong company. I’m not saying that Verizon is any better, or hell, I’m not saying anyone is better.
Why did I come to this conclusion? Because for the past few days, Meesh and I have been having issues sending TXT messages. I’ve been attributing it to problems with their network. It happens. So I called customer service today, and found out a disturbing thing. I fully expected to hear that there were some issues with data towers in our area. But then why didn’t it affect internet usage? Well, turns out, they cancelled my Family Messaging Plan.
What?
Yeah, they cancelled my Family Messaging Plan. That means we have unlimited texting. Yeah, that’s right. I asked them how this could possibly be. Why was it cancelled? I wondered if they thought I was abusing it. But it’s unlimited. What did the Customer Service girl tell me? She didn’t know why it was cancelled.
They had no reason for cancellation of the service.
I know I didn’t cancel it. We send a bajillion text messages in a month. We need that unlimited service. She did explain that the computer does go through accounts and there could have been a mix up with the account. Oh ok, that’s acceptable. Computer Error.
NOT.
No computer error is ever acceptable. Especially when it concerns money and service. Then there’s the other possibility. That it was operator error. That is even worse! That means a person was looking at my account and accidentally cancelled my text messaging service. What were they doing in my account? If they were cancelling the service on behalf of another customer, again, why are they in my account? That is just frightening. But I doubt that’s the issue. Because if it is it’s just too frightening to imagine the ramifications.
But all that aside, I have to wonder another thing. Why aren’t my text messages sent out? Or why do I not receive them? What if it was an important situation? Even if I’m not on an unlimited text messaging plan, shouldn’t I at least get the opportunity to pay for additional text messages? I’m really disturbed about this. It makes me wonder what else AT&T is blocking from me. Are they blocking certain phone calls too because it’s “not part of my plan?”
Am I the only one who’s had this problem? I can’t believe that I’m one of the millions of AT&T customers that has had this issue. Needless to say, when my contract ends, I will not be renewing it with AT&T. iPhone or no iPhone. In the 10 years I’ve been with Sprint, I’ve never had this kind of problem. And I haven’t even been with AT&T for a year.
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I think you’re over-reacting. Stuff happens. As long as they rectify the situation, you start getting texts again and they haven’t overcharged you an arm and a leg and refuse to refund it, all you’re out is a couple days of texts. That’s what happens when they hire graduates of the McDonald’s School of Business.
Give ‘em one more chance and if they do it again – nuke em.
Yoshi, Not disagreeing with you, but think that eventually you’ll hit the same problem with any of the large wireless carriers. They, like other large companies, just don’t give a rat’s ass about the consumers after we’ve payed for their product. Oh, and if you want to leave? Fine, go, like they care. They have others that’ll pay and make up your miniscule fees. It’s times like this I wish I was in a large metro area 24 x 7 that had good, free wireless. I’d get an unlocked Android phone and use Skype or Google Voice with a free SMS app. It’s difficult to stick it to the man when you don’t have viable alternatives.