So today Meesh bought the 2 pack of The First Templar from Steam. If you’re not familiar with Steam, it’s a gaming platform where you have all your games in a central location. It’s pretty convenient. Anyways, since she bought a 2 pack, she gave me the other copy of The First Templar as a gift. The game was just released. According to the Steam store, it was released on May 12. Well, it’s the 14th now. In the game description in our library it says “The First Templar is coming soon”. Excuse me? It’s already out. So we are unable to install. So what gives Steam? I have sent in a question to support. However, from past experience, they will most likely respond to me AFTER the game is miraculously able to install. This was the case with Bejeweled 3 as well when it was “released”.

I’m trying to be polite with them, but it’s tough. This isn’t the first time I’ve had an issue with this. I’m not the only person having issues either. So I wonder what the issue is. What exactly does Steam have to do with a game before they can release it on their platform? Is it time to just go ahead and buy a game the old-fashioned way by going to the store?

[UPDATED] So the Monday after the release of the game, it was able to be installed. I guess Steam doesn’t currently work on the weekends. How disappointing. I got a response to my help request yesterday, however. This is mysterious to me. I can understand the backlog. But the support request gave me the most extreme solution. Deleting files and restarting my computers. I was only unable to install the game. It makes me wonder if the support staff even read the email.

Then there’s this other issue. I know for a fact that they can tell if I’ve already installed and/or played the game. So why is the tech support giving me this solution? I guess the support staff had so many support tickets to respond to, they had to just cut and paste the solution. I hope that they send me a survey about my experience. We’ll see.